Handling time is approximately 2 - 5 business days. Delivery takes approximately 5 - 14 days depending on your location.

Sometimes, in order to avoid processing delays, orders containing multiple items will be sent in more than one shipment.  This allows us to maintain the order delivery times above. 

Please contact our team at support@babyhippo.co if you require more information regarding your second parcel.

The items you've received is not up to your satisfaction, contact us at support@babyhippo.co and our friendly staff will help resolve your issue.

If our courier partners cannot leave the parcel unattended at your delivery address it will be taking to the nearest post office for collection.

You will have up to 10 business days to collect the parcel from your local post office. If not, the parcel will be returned to sender.

Shipments may also be returned to sender by the courier due to an incorrect address.

If an order is returned to sender for one of the above reasons, you will need to wait until the item is returned to us and then request redelivery.

This will incur a $10.95 fee if you would prefer a refund, a $10.95 fee will be deducted to help cover our shipping costs, processing fees and restocking costs.